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Privacy policy

Privacy and transparency are always important to us

At CityWise Consulting, we understand the importance you attach to your personal information. This Privacy Policy details how we handle personal information, meaning information that can be used to identify an individual.
We believe in trusted relationships with our customers and consumers. We also believe it is important that consumers and businesses should have access to complete, accurate and timely property information.

Primarily, we use personal information for the provision of relocation, orientation, property search, property management, leasing management, property information services to our subscribers, customers and consumers for their use. Not all of the information collected and held by us will be personal information. In fact the vast majority of the information we source does not reveal your identity.

Application of Privacy Policy
This policy applies to CityWise consulting and its subsidiaries, as set out below.

By using our services, including accessing our websites or requesting publications or reports from us, you agree to the terms of this Privacy Policy.

Information
We collect personal information to enable us to provide our services. We also collect a broad range of non-personal information. Some of the information we collect includes:

Property ownership details
Historical sales data for property, including previous owner information, sales price and date of sale
Details regarding properties listed or advertised for sale
Property attributes and property location details
Photographs of property
Contact information (such as address details and telephone numbers) of property owners, tenants, real estate agents, valuers and finance brokers
Contact information and payment information (such as bank account and credit card details) for our customers, users and subscribers
Information pertaining to products and services ordered from us and their use
Statistical and demographic information.
Accuracy and Completeness

We are committed to providing accurate and complete property information. If you become aware that any information in our databases is inaccurate or incomplete, then please notify us (with as much detail as possible) and we will use our best efforts to verify that information and correct or update the information in our databases.

Our contact details to provide corrected or updated information are admin@citywiseproperty.com .

Collection
We may collect information about you or a property that you own, or a property you are looking for, as part of you and your family’s relocation needs or your company relocation process:

Directly from you, for example, when you provide information to us (such as when you order a product or service from us, when you complete a form on a website, when you subscribe to a newsletter, when you enter a competition, when you provide a response to a survey, and when you provide us with corrected or updated information about a property)
From related companies of RP Data
From third parties, such as State Government departments & agencies, local councils, valuers, banks, home loan providers, mortgage brokers and real estate agents, or corporate clients, HR / admin / finance department
From publicly available information about you or a property that you own (such as from newspaper advertisements and property listings).
If you provide data to us that includes personal information of another, you must first obtain consent from that person. By providing that information to us, you represent that you have obtained such consent.

We collect information on our own behalf and on behalf of some of our subcontractors to provide our clients services.

We may engage third parties to provide services to us, which may include collecting and processing personal information on our behalf. We require that such third parties comply with China PRC privacy law.

Use and Disclosure
Personal information

We may use information about you to:
Provide products and services to you
Verify your identity
Administer and manage products and services provided to you, including charging, billing, account management, and debt collection
Perform administrative and operational tasks (including risk management, systems development and testing, and staff training, and market or customer satisfaction research)
Provide you with news and information, as well as promote and market products, services and special offers made available by us, our related companies and third parties (unless you ask us not to) (subject to any prohibitions in our contracts with third parties)
Generate records and reports based on your use of our services
Conduct research about our products and services
Develop products and services
Respond to any specific request you make of us
Prevent or investigate any fraud or crime (or a suspected fraud or crime)
Audit and monitor the services we provide.

We may disclose information about you to:
Your authorized representatives and agents, relocation consultant.
Your company HR department when you engage with us through your company
Our agents, contractors and third party service providers to enable them to provide administrative and other services for or to us
Our customers and subscribers as part of a product or service offered by us
Others where the disclosure is required by law, for example, to government agencies and regulatory bodies as part of our statutory obligations, or for law enforcement purposes
An organization that acquires all or part of our assets or businesses.
We may also use or disclose information about you where we have obtained your consent, or as required by relevant laws, statutes, regulations, codes and external payment systems.

Where you provide information to us, you consent to use and disclosure of that information in accordance with this Policy.

We collect information from publicly available sources such as social media websites (Facebook, LinkedIn, Twitter, Weibo, etc.). Your use of this information must be in accordance with the rules set down by the relevant information provider.

When we provide personal information to our customers and subscribers, landlords, tenants, developers as part of a product or service offered by us, we require them:

To never use personal information for direct marketing
To comply with all third party use restrictions
To comply with the china PRC Privacy Law.
Websites

We are committed to ensuring the security of our websites, and we incorporate security practices and procedures that we consider to be consistent with PRC industry standards. We review our security procedures from time to time and update them when relevant.

Each time you visit one of our websites, web servers may collect certain information including your IP address, the date, time and duration of your visit and the pages, documents and services accessed. We use these non-personalized statistics about the use of our websites to continually improve our websites and customer service, and to create aggregated data and data products regarding the property market, relocation market or product trends that we may provide to third parties.

We may also use (and may engage third parties to use) this information to help improve and tailor our websites, and to select advertisements that may be displayed to you on our websites.

Our websites contain links to the websites of third parties. If you access those third party websites they may collect information about you. You will need to contact them to ascertain their privacy standards. We are not responsible for the conduct of the operators of third party websites.

Our websites may use a technology called “cookies.” A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web servers. Cookies store information about your use of websites. Cookies also allow us to provide you with more personalized service. We use cookies to:

Determine whether you have previously accessed our websites
Identify the pages you have accessed
Aid in the security of your use of our CityWise consulting websites
Aid in the log-in process
Facilitate administration of CityWise consulting websites.
Most web browsers are set to accept cookies but you may configure your browser not to accept them. If you set your browser to reject cookies you may not be able to make full use of our websites.

We cannot guarantee the security of information transmitted over the internet. We recommend that you take all necessary precautions to protect your personal information while you are online, including installing appropriate operating system updates, browser updates, virus protection software and firewall software.

Credit card details
If you provide us with your credit card details for payment of products and services, we will only use that information for the purpose of processing your payment, which includes disclosing the information to our third party credit card gateway provider. We will retain a record of the last 4 digits of your credit card number for auditing and verification purposes only.

Access
We take reasonable steps to ensure that all personal information about you that we collect, use or disclose is accurate.
You may request access to personal information that we hold about you. Before providing you with access to the personal information that we hold about you, we may require that you first provide us with documentary evidence verifying your identity and proof of ownership (insofar as the personal information relates to the ownership of a property). Subject to us being satisfied with such verifying documents, we will only refuse a request for access to personal information when permitted by law and, in the unlikely event that this occurs, will give a written explanation for our decision.
If you would like to request access to the information we hold about you, please contact our Privacy Officer (contact details below).

Opt-out
If, at any time, you do not wish to receive marketing correspondence or email newsletters from us, please use the “unsubscribe” form provided or advise our Privacy Officer, and we will cease future correspondence and, if requested, remove your personal information from our marketing database.

Sensitive Information
We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). We define the expression “Sensitive information’ to include information about your health, your race or ethnic origin and religious beliefs.

Telephone Calls
We may record and monitor telephone calls between you and us for training, service quality control and compliance purposes.

Disputes
If you have a complaint about our treatment of your personal information, please contact our Privacy Officer (contact details below). Our Privacy Officer will investigate your complaint and seek to resolve any issue to your satisfaction.

If we do not adequately answer your concerns, you have the right to make a complaint to the Privacy Commissioner.

Contact
If you have any questions relating to this privacy policy or your personal information, please contact our Privacy Officer:

admin@citywiseproperty.com

Ph: +86-10-641 053 53
CityWise Consulting Group
Beijing Lufthansa Centre Office Building C203, 50 liangmaqiao Road Chaoyang District
Beijing 100125, P.R. China

Please provide us with your full name, address and contact number when contacting our Privacy Officer.

General
This Privacy Policy is made on behalf of CityWise consulting and its subsidiaries. All references to “CityWise property ”, “we”, “us” or “our” in this policy are references to CityWise consulting and its subsidiaries.

This policy is effective as of 1st January 2013. CityWise consulting may vary this Privacy Policy from time to time. CityWise consulting will notify you of these changes by publishing them on our websites. The current version of this Privacy Policy is located at:

www.citywiseproperty.com

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